FAQ’s
What You Need To Know
What Shipping Methods Are Available?
Orders are shipped by Canada Post Xpresspost and a tracking number will be emailed after your order ships. You will receive your order in 2-4 business days. Please allow an extra couple of business days if you live in a remote area.
Shipping fees are $15 for orders under $130 (after discounts and before taxes). For orders over $130(after discounts and before taxes), shipping is free.
WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO INCORRECT/INCOMPLETE ADDRESS (NO REFUNDS)
What Payment Methods Are Accepted?
Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 3pm PST, your order ships that business day, or else it ships the next business day.
How do I place an Order?
Browse Inventory: Locate the products you are interested in ordering
Add To Cart: Click on the desired product(s), choose your quantity then click “Add to Cart”
Checkout: When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page
Enter Coupon Code: Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button. Coupon Restrictions: Coupon codes will exclude sale or bulk products. New customer discount codes are only applicable to one household.
Login Or Register: In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
Accept Terms & Condition: Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”
Payment Instructions: On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
Xpresspost Tracking: Once we collect your E-Transfer, your order will be processed and will ship the following business day. We’ll email your Xpresspost tracking number as soon as available
How Will My Order Be Packaged?
- All packages are smell proof and discreet
- Product is placed in a bag, which is vacuum sealed to eliminated odours and seal in freshness.
- Product is then placed in a unmarked parcel with a shipping label.
My tracking number does not work.
What will happen to my order if I don’t submit payment?
Canada Post tracking information has not updated recently?
Shipping to Nunavut and Northern Quebec?
Have A Question?
DM Us
@theogjunction